How the photo opinion works
Fill out the form below with a few details, your property address and up to five photos of the cracks or damage you're concerned about. The more useful the photos, the sharper the opinion: try to include a wide shot of the wall, a close-up of the worst crack with a coin or ruler against it for scale, and (where possible) the same crack photographed from both inside and outside the property. Tell us about any nearby mature trees, drainage you're aware of, and any recent building works.
A qualified subsidence specialist reviews your enquiry personally and replies with an honest opinion on whether the cracks are consistent with anything structural, and whether a paid visit is warranted. There is no obligation to proceed afterwards.
If a full survey is warranted
If the photo opinion concludes that a paid inspection is the right next step, you'll be given a clear quote shaped to your property and situation, before anything is booked. You decide whether to proceed.
If you're in an active insurance claim
Tell us the situation in the message field, live claim, disputed claim, rejected claim, or a contractor has recommended underpinning you don't agree with. The right next step for an active claim is often an independent engineer's report and a parallel monitoring programme rather than a generic survey, and a qualified specialist will tell you which it is in your case.
For solicitors, loss assessors and mortgage brokers
Professional instructors are welcome. Use the same form and mark the situation accordingly; you'll get a reply with a proposal in the format your firm normally requires, including PI certificate and conflict-check confirmation as standard.
What makes a good photo opinion enquiry
The accuracy of the photo opinion scales directly with the quality of the information you send. The three things that move the opinion from generic to specific are: scale (a coin or ruler against the worst crack so the surveyor can read actual width rather than guess it), context (a wide shot of the affected wall showing where the crack sits in the elevation, and whether the same wall shows movement elsewhere), and both faces (the same crack photographed from inside and outside if it appears in an external wall, because a crack that goes through is a fundamentally different finding from one that sits in the plaster only). Add a line about the age of the property, any mature trees within twenty metres, any drainage you are aware of, and the date you first noticed the cracks. That five-minute prep turns a vague enquiry into one the surveyor can answer with confidence.
Confidentiality and your data
Your enquiry and photos are passed only to the qualified subsidence specialist firm reviewing them. We do not sell enquiry data. See our Privacy Notice for the full position.